Refund Policy

1. General Principle

Recruitment services involve regulatory costs, third-party fees, and work that begins upon request initiation. Therefore, most amounts—especially after procedures commence—are non-refundable except in the cases stated below or where required by law.

2. Non-Refundable Fees

The following amounts are non-refundable under any circumstances:

• Government fees and Musaned platform fees paid to official authorities.
• Embassy, visa, and medical examination fees.
• Issued travel tickets and insurance.
• Any fees paid to a third party that cannot be recovered from that party.
• Fees for work actually performed (file preparation, coordination, follow-up) after the request begins.
• Administrative or booking fees specified in the contract as non-refundable.

3. Non-Eligible Cases

The Client is not entitled to any refund in the following cases:

• Change of mind or unwillingness to continue without regulatory cause.
• After visa issuance or confirmation of final candidate selection.
• After worker arrival or commencement of guarantee period (if any) unless regulations provide otherwise.
• Delay or failure due to missing or incorrect Client documents.
• Client refusal to receive the worker without valid reason.
• Client breach of contract or regulations.
• Refund request more than sixty (60) days after payment without acceptable cause.

4. Potential Refund Cases

Refund requests may be considered—at the Company's sole discretion—only in the following cases, after deducting non-refundable fees:

• Company inability to deliver the agreed service for reasons attributable to the Company before any regulatory procedure or third-party payment begins.
• Cancellation before any procedures or third-party payments begin, subject to an administrative deduction of up to twenty percent (20%) of the amount paid.
• Proven duplicate payment or billing error.

5. Cancellation Deductions

Upon approval of any partial refund, the following are deducted: all non-refundable fees; cost of work performed; and any penalties or charges imposed by third parties. The refunded amount, if any, is the net remainder after these deductions.

6. Refund Request Procedure

To submit a refund request:

• Send a written request to info@adairarecruitmentcompany-sa.com with request/invoice number, reason, and supporting documents.
• Requests are reviewed within fourteen (14) business days. Additional information may be required.
• The Client is notified of the decision in writing. Approval does not guarantee a specific amount until calculation is complete.
• Approved amounts, if any, are disbursed within thirty (30) days of approval, via the original payment method where possible.

7. Company Decision Final

The Company's decision on refund requests is final unless regulations or a court ruling require otherwise. Refusal of a refund does not constitute breach of contract if based on this Policy.

8. Disputes

In case of dispute, direct contact with customer service is preferred. This Policy is governed by the laws of the Kingdom, and Riyadh courts have jurisdiction over refund-related disputes.

9. Policy Updates

This Policy may be updated at any time. Updates apply to new requests from the publication date. Prior requests are subject to the policy in effect at the time of contracting unless otherwise stated.

10. Contact

For inquiries: info@adairarecruitmentcompany-sa.com | 920003070 | Riyadh, Saudi Arabia. Business hours: Sunday – Thursday, 9:00 AM – 6:00 PM.